Store Policies

Shipping

For our Collection items, We are working without any stock and every piece is made-to-order. The delivery time can be between two days and two weeks, depending on the number of orders and the overload of work. You will receive an email once your order is sent. If you need to receive your piece before because you have a special event that is due before 2 weeks, please email us.

 "Reborn" order will be processed and shipped the in 1~3 business days.

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Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it according to our Returns Policy.
we will gladly accept timely returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of the date on which items are delivered to you.
Your items must be returned in the original packaging, including any boxes, hangers. If the item comes with a security tag this must be left on. If removed the item will not comply with the Returns Policy and will not be refunded.

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Payment

The payments are processed through Square and PayPal, done safely thanks to the square platform.

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CARE INSTRUCTIONS

• Cotton pieces: machine wash 40° maximum

• Velvet pieces: dry wash only

• Silk pieces: dry wash only

• Wool pieces: hand wash

 

Contact

For all inquiries, write us at info@yy-official.com/ yyofficial38@gmail.com